Help center - Faxhound

Help center

Logging in

Sending a fax

Basic steps

Adding a cover page

Using the address book

Monitoring outgoing faxes

Incoming Faxes

Fax to email

View incoming faxes using your web browser

Forward/assign a fax to a user in your organization

Setting your time zone

Logging in

Login here using your Faxhound username and password.

You can reset your password here.

Your username is usually your email address. Email support@rinble.com if you are not sure.

If you are also a Rinble phone client, your username and password is the same across Faxhound, the Rinble mobile app, Rinble phone administrator portal and the Rinble Workboard app.

Sending a fax

Basic steps

Click on the 'Send' link in the upper left area
Enter the phone number in the 'Number' field (without spaces, brackets or dashes)
Press the green down arrow to add the number
Drag the .pdf file you wish to send into the file window, or click Browse to upload a file
Click send

Adding a cover page

You can easily add a cover page right from the fax send page.

1. Follow the basic steps above to send a fax

2. Before clicking on 'Send', click on the 'Send Cover Page' checkbox

3. Fill out the fields and then press 'Send' when done

You can set additional default cover page fields in the fax settings area. This adds data such as your address and fax phone number, which then gets added whenever you click here to send a cover page.

Adding default cover page data

Using the address book

Use the address book to store fax numbers that you may fax multiple times.

Click 'Add to address book' and enter a name and the fax number.

To use an address book entry, click on the Address Book picklist and select the recipient. It will appear in the Number field. Click the green arrow to confirm/add it to the 'Numbers to Fax' area. Then follow the rest of the basic steps covered above.

Monitoring outgoing faxes

Click on Outgoing in the upper left area to see the status of faxes sent by your organization.

You can see the number it was sent to, who sent it, the sent status and the date/time sent.

You can also view the fax by clicking on the download arrow on the right.

The pdf file into is first converted into an image suitable for faxing. It is then sent over the PSTN phone network like a regular fax. This can take a few minutes. The status will update to show progress, going from:

Loading -> Converting -> Pending -> Sending -> Success/Fail.

You can click on the status to get details of the transmission.

Incoming Faxes

Fax to email

If you have been setup for fax to email, incoming faxes will come to your email from 'fax@callerip.ca' with the subject 'Fax from' and the sender's name/number if available. The fax itself will be attached as a pdf file.

Watch for phishing/scam emails that pose as faxes. Your faxes should be in the format shown here.

See the fax settings area for instructions on how to edit who automatically receives faxes.

View incoming faxes using your web browser

Click on Incoming in the upper left area to see faxes received by your organization.

You can assign a category from the category by clicking on '(not set)' under the Category column.

The category choices can be set in the fax settings area.

You can also enter a free form note pertaining to the fax by clicking on '(not set') under the Note column.

Forward/assign a fax to a user in your organization

PDF Drop

PDF Drop is an exciting new feature that allows people to fax you, even if they don't have a fax machine.

Direct your client to: http://faxhound.com/pdfdrop

The client enters your fax number and clicks send

The client fills out their name, email (if they want confirmation once the fax has been delivered) and any note or memo.

The client then selects the PDF to send and clicks upload.

The file is converted into a new, faxed version stripped of any code or metadata.

The fax transmission of the file then begins.

A checksum is given to the client. This can be used to verify that the document sent by the client and the document received are the same file.

Settings

Settings area

All of the items covered in this section are accessed by first clicking on Settings in the upper right area.

Then click the edit button for the fax line you want to manage.

As shown here, you can have multiple fax lines with different permissions and other settings. For example different offices can have their own fax lines and numbers, or different departments within your company.

Permissioning users

You can allow all users access to send and receive faxes. Or you can select specific users.

Adding categories

You can make custom category labels that can then be applied to incoming faxes. This way you can later find important faxes easily. The categories drop down list is managed here. The incoming fax page is where you can view and assign the labels you created here.

(also see View incoming faxes using your web browser)

Enter the categories one at a time in the 'Category Name' field and click on Create.

Setting your time zone

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